Frequently Asked Questions

Find answers to common questions about courses, resources, certificates, registration and how to get started.

A Department of Basic Education National Safeguarding and Psychosocial Support Initiative

Please note: All courses on DBE Protect are completely free. You will not be charged at checkout.

REGISTRATION AND GETTING STARTED

COURSES AND LEARNING

CERTIFICATE QUESTIONS

RESOURCES QUESTIONS

TECHNICAL SUPPORT QUESTIONS

NEWS AND EVENTS QUESTIONS

PRIVACY AND SECURITY QUESTIONS

GENERAL QUESTIONS

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Developed and managed by Pinnock Consulting, in collaboration with the Department of Basic Education and the Psychosocial Support Directorate.

© 2026 Pinnock Consulting. All rights reserved.

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Frequently Asked Questions

Find answers to common questions about courses, resources, certificates, registration and how to get started.

A Department of Basic Education National Safeguarding and Psychosocial Support Initiative

Please note: All courses on DBE Protect are completely free. You will not be charged at checkout.

REGISTRATION AND GETTING STARTED

How do I register on DBE Protect?

Is there a cost to use DBE Protect?

Can I change my email address after registering?

What if I forgot my password?

COURSES AND LEARNING

Are the courses self-paced?

How are the courses structured?

How long do the courses take to complete?

Do I have to follow a specific order?

Are courses recognised by SACE?

Can I take courses offline?

What if I don't pass the final assessment?

What if I pass the quiz but the course still says I haven't completed it?

Can I access courses from my phone?

CERTIFICATE QUESTIONS

How do certificates work?

How do I download my certificate?

Will my certificate be emailed to me?

My certificate has incorrect information. What do I do?

My certificate won’t download or doesn’t show.

Can I print my certificate?

Can I verify my certificate?

What do the badges mean?

RESOURCES QUESTIONS

Are the downloadable resources free?

Can I share resources with colleagues?

What file formats are available?

I clicked Download but can't see or open the document.

TECHNICAL SUPPORT QUESTIONS

Is DBE Protect secure?

What browsers does DBE Protect support?

What if I can't access the platform?

The platform is loading very slowly or won't open.

The system says my email does not exist.

I cannot remember my password.

Is there a mobile app?

NEWS AND EVENTS QUESTIONS

How do I find out about upcoming events and training?

How do I stay up to date with new courses and resources?

Can I suggest a topic for a future course or event?

PRIVACY AND SECURITY QUESTIONS

What information do you collect?

Is my data safe?

Who sees my learning data?

GENERAL QUESTIONS

What is DBE Protect and what does it offer?

How much does it cost?

Who is this platform for?

Who manages DBE Protect?

How can I provide feedback?

Is DBE Protect available in other languages?

Can I delete my account?

Still have a question?

Developed and managed by Pinnock Consulting, in collaboration with the Department of Basic Education and the Psychosocial Support Directorate.

© 2026 Pinnock Consulting. All rights reserved.

Quick Links

Support and Legal

Find out more

How do I register on DBE Protect?

Is there a cost to use DBE Protect?

Can I change my email address after registering?

What if I forgot my password?

Are the courses self-paced?

How are the courses structured?

How long do the courses take to complete?

Do I have to follow a specific order?

Are courses recognised by SACE?

Can I take courses offline?

What if I don't pass the final assessment?

What if I pass the quiz but the course still says I haven't completed it?

Can I access courses from my phone?

How do certificates work?

How do I download my certificate?

Will my certificate be emailed to me?

My certificate has incorrect information. What do I do?